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Returns

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PAW Products offers a 7-day return policy from date of invoice on all unopened products except those sold on a "No Returns Basis", SOFTWARE and MEMORY, as well as a 7-day return policy on "Dead on Arrival" or "Damaged in Transit" products. Full details of our Returns Policy are provided below.

All products, unless noted otherwise, are sold with the full warranty of the manufacturer. The warranty period and service varies from manufacturer to manufacturer.

Customers may be required to contact the manufacturer's technical support department directly, to acquire authorisation to return any faulty computer hardware products.

If you still have questions, after reading our Returns Policy, please do not hesitate to contact our Customer Service Staff on (02) 8060 7855 or by e-mail at sales@paw.com.au.

Returns Procedure

All goods to be returned, whether defective or not, will require a Return Authorisation Number before they can be returned.

To obtain a Return Authorisation Number, please contact our Customer Service staff by telephone on (02) 8060 7855 or click here to download via the web.

You will need to supply the following information, most of which will be on your Invoice before we can issue a Return Authorisation Number: -

  • Name and Contact Details of Original Purchaser.
  • Our Reference Number.
  • Part Number of Product to be Returned.
  • Date on Invoice.
  • Reason for Return.
  • Your Name and Contact Details.

Return Authorisation Numbers are only valid for 14 days so we must receive the returned product into our warehouse within this period otherwise the return may not be accepted.

PAW Products recommends that all products are suitably packaged in order to prevent damage during return shipping, and that you do not write on or attach labels to the product being returned otherwise the return may not be accepted.

If a product is not defective or damaged and is not returned to us in the original unopened packaging, it will be returned to you at your cost.

PAW Products will test all products returned as defective or damaged within 14 days of receipt into our warehouse. Some products may need to be returned to the manufacturer for testing.

If it is determined that the product is in working condition it will be returned to you and you will be invoiced for the processing and freight costs associated with the return.

— OR —

A re-stocking fee may apply to the return of non-faulty goods. Eg. 20%

PAW Products reserves the right to refuse any returns that:

  • Are incomplete or missing parts.
  • Are not returned in their original packaging.
  • Show signs of physical damage to the product or its packaging.
  • Does not include a valid Return Authorisation Number on the shipping label.
  • Has an expired Return Authorisation Number

Opened Products

Except for "Dead on Arrival", "Damaged in Transit" or "Manufacturer's Return Policy", we will not accept any opened products for return unless the product is defective within the warranties imposed by statute and which cannot be excluded by agreement.
Examples of conditions under which we would accept opened products are: -

  • "Dead on Arrival" or "Damaged in Transit".
  • Product that develops a fault (except those due to wilful damage, or customer misuse) within the first 14 days after purchase.
  • Could reasonably be considered to be of unmerchantable quality.
  • Fails to perform to the manufacturer's specifications.

Software Products

  • Unopened Software can be returned for refund within the 14 days.
  • Defective or Damaged software can be returned for refund.
  • Opened Software that is not "Dead on Arrival" or "Damaged in Transit" will only be accepted for return under those conditions detailed in the "Opened Product" procedure above.
  • Returns take approximately 7 days to process from the date of receipt of goods by PAW Products (exceptions to this may occur from time to time).